1 Call Plus
Affordable maintenance plans
Receive the benefits of your very own IT department without the overhead or upkeep of creating your own!
Computer systems have developed into a daily part of our business operations and maintaining those systems is essential to prosperity and growth. 1 Call Service has a better way…and we have been doing it for over 15 years.
The 1 Call Plus “Smart Choice”
Our network maintenance provides regularly scheduled on-site network maintenance, monitoring management, support, training and consulting to maintain your network and computers. We don’t just install a Kesaya or Nable agent and send you a bill every month. We understand your need for experienced professionals to provide an encompassing solution to your desktop, network, Internet and user training needs. By working side by side in your office we are much more effective than the competition.
Superior Benefits
- No overhead associated with maintaining your IT department
- Year round service prevents network problems
- Eliminate unexpected service call charges
- Dedicated and experienced staff working to strengthen your business
- Technicians dedicated to your account
What are some of the things we do?
| Perform continuous management and monitoring of the corporate office computer equipment. | Answer user questions, provide available information requested by users and troubleshoot user-related problems. |
| Coordinate, investigate and document resolution of server system problems. | Act as liaison between users and outside vendors, if appropriate. |
| Support local users including data backup, spyware and virus problems. | Perform additions/changes/deletions as requested by local administrators. |
| Check backup logs noting errors, if any. | Periodically check backup media and verify restore process. |
| Restore applications or available data if requested by administrators. | Ensure mail is routing properly and check for dead mail. |
| Ensure server databases are replicating as scheduled. | Manage server logs for communication problems. |
| Monitor servers disk space usage. | Perform operating system disks, check when appropriate. |
| Reboot servers to de-fragment memory pools, when appropriate. | Identify and archive old data as required. |
| Perform hardware diagnostics and inspections on system hardware, when appropriate. | Perform workstation maintenance to include hard disks. memory and disk space. |
| Periodically scan and defrag workstation hard drives. | More |
