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“We had that problem for a month before you fixed it in 1 day!”

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Never get your wires crossed again.

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With the newly developed Vidicode PatchBox, connecting an APRESA recorder to TDM lines, analogue lines or inputting audio from other sources becomes an easy task. The Vidicode PatchBox is designed for use with the APRESA recorder and is available in a 4-wire and a 2-wire configuration. No need for jumpers or messy T-splitters. In short, the ideal connection tool for a trouble free installation.

German insurance company, chooses OYGO software in their Contact Center.

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The new OYGO software scored its first success recently, a big insurance company chose OYGO as the preferred way of recording calls. In the contact center the agents work with soft phones on their PC’s (Avaya soft clients) in combination with a headset. After doing some extensive testing they decided to start implementing Oygo because of the Quality of the recording and the flexibility we offered them by quickly adapting to their needs. They came across OYGO by downloading the free trial version from the Vidicode website.

Big. Bigger.. Biggest. APRESA Enterprise installation.

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In this newsflash we also want to highlight an APRESA recorder function known as “Enterprise installation”. With the standard hardware the APRESA can record up to 250 channels, but the Enterprise installation enables you to install larger systems. This way of setting up an APRESA system is used for two reasons

1. To combine the data from APRESA systems on multiple locations in one central database
2. To create the possibility to record more than 250 lines (e.g. a 500 channel system)

Especially the second reason mentioned is not very well known yet, but enables you to compete effectively on the market of larger scale solutions.

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Order intake by telephone 24 hours a day. After getting multiple requests over the past time the OCTO and QUARTO Call Recorders have been fitted with answering machine capability. This means the OCTO can be used as an answering machine picking up the line and taking messages on eight lines simultaneously if needed. Although it seems amazing, a lot of companies use relatively simple answering machines for this task and spend a lot of time copying orders and listening to different machines. The OCTO can simply e-mail the recordings or store them in a comprehensive database.