A vendor installed a database application and reset or did not give you the sql sa password and you are dealing with a lost SQL password and need to recover the sql password.
There are many versions of SQL and while there are instructions on the sql process almost none of them included trying to safeguard the data first, then work on the sql sa or other sql user account issues. Yes, you can trash your database attempting to recover data access.
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Please complete a support request form or call us at 972-418-2000 to get started resolving the lost SQL password issues and put in future safeguards
to prevent the issue.